Frequently Asked Questions

• Find items you like either by using menu buttons or searching.
• Select length if available.
• Select hair color.
• Select quantity.
• Click the "Add to Cart" button to proceed to checkout.

• Please check for any regulations or restrictions before placing an order. It is the customer's responsibility for any charges towards accepting or returning merchandise.
• The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. 
• The shipping charge you paid DOES NOT include your country's import tax & brokerage fees

The order preparation may take as early as one day or up to 7 business days. For shipping information, please check our Shipping Policy.

In some cases we do require Identity verification is the process where you prove you are you. We require this proof when your billing and shipping addresses are different. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. You can email us at verification@ionecorp.com  We may cancel your order if you do not respond within a week. Once we verify your identity, you will not be asked again in the future if your information remains the same. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID.

We recommend you contact customer service immediately. Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". You may cancel or change your order if the order is not shipped out yet. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee.

Click the "My Account" link at the top of the website. Click the "Create an Account" button and fill out the information.

When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. It is to prevent an overdraft without actual charges from the seller. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. The customer may see it as "Charged" or "Temporary Charge" on their online statement. For more information, contact your credit card company or bank.

There is a high possibility that one of the charges is a pending charge. Please read the above "Why was I charged for a canceled order?" for more information.

• Fill a basin with lukewarm water.
• Use shampoo and hairbrush gently.
• Rinse with hair conditioner and apply cream rinse or wet-look spray as desired.
• Set and dry naturally.
• Comb into desired style after it is dry.

• Brush the hair with a wig brush to remove all tangles and loosen dirt.
• Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda.
• Submerge the hair in the water and swish it around gently for one minute.
• Do not rub the hair.
• Allow the hair to soak for 15 minutes.
• Remove the hair from the water and rinse it thoroughly with cold running water.
• Gently squeeze the hair to remove water. Do not wring or twist the wig.
• Spray it with hair conditioner. Apply the conditioner as you would hairspray.
• Allow the hair to air dry.
• When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions.