Return & Refund Policy

⚠ Non-Returnable Items ⚠

Returning Items

If for any reason you are not satisfied with an item purchased from Ebonyline.com, you must email us at ask@ebonyline.com for return authorization. Make sure to include your order number AND return number with the returned package. Discontinued items, Clearance items, Special Wholesale Orders do not qualify for a return. These items can be identified with hyphens at the beginning of the name such as dis-, sale-, and/or with a price ending 90 cents. They can also be distinguished by having hard brackets at the end of the name such as [S], [D], or any other letters.

Mistake or Faulty Claims

Please inspect your order upon reception and contact us immediately within 24 hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Quality control inspections performed before the product is shipped.

Standard Return Policy

NOTE: Under no circumstance should the wig or hair extension be altered (such as cutting or ripping the lace) or be worn by the buyer. If the item (wig or hair extension) has been altered or has been worn, then you have indicated that you will be keeping the item and we WILL NOT be able to accept a return.

Items must be sent back( postmarked shipped ) within 14 calendar days from the day of delivery in new condition. Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free, repackaged in the same manner as received. We do not provide return labels for returning items.

  • Up to 3 items per order allowed for returns.
  • All accessories, chemical products, makeup and clearance sale items, and bulk order items are FINAL SALE.
  • If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred because of returning or refusing package acceptance.
Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Returns are subject to restocking fees of 20% of the purchase price.
  • Promotional free items of the product being returned must also be sent back; otherwise, retail value will be charged.
  • Discounts from promotions and carrier’s shipping cost will be deducted from the returned item(s). If you return any items from an order that received FREE SHIPPING, FLAT RATE SHIPPING the carrier cost that Ebonyline.com covered will be reversed and deducted from your return.
Undeliverable & Refused Packages
  • Refused or undeliverable packages are subject to return shipping costs that may vary by shipping method used in the original order.
  • If you decide not to have your order re-delivered back to you, you will receive a refund.
  • The original shipping cost and the undeliverable charge from the courier will be deducted from the refund.